Legal
Privacy Policy
Effective date: January 1, 2025
LeasePilot ("LeasePilot," "we," "us," or "our") operates the LeasePilot commercial lease abstraction service (the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have with respect to your data.
LeasePilot is designed for commercial real estate landlords and investors. We take privacy seriously because we understand that the documents you upload — commercial lease agreements — may contain sensitive business and personal information.
1. Information We Collect
Account information
Document data
Personal information in uploaded documents
Payment information
Usage data
2. How We Use Your Information
- To provide the lease abstraction service — extracting, structuring, and presenting lease data to you.
- To operate the monitoring dashboard and send deadline alert emails.
- To process payments via Stripe.
- To send transactional emails (abstraction completion, alerts, account notifications).
- To diagnose and fix technical errors.
- To improve the Service based on aggregated usage patterns.
We do not use your lease documents or their contents for marketing, advertising, data brokerage, or any purpose other than providing the Service to you.
3. AI Processing — How Your Lease Is Analyzed
LeasePilot uses Anthropic's Claude API to extract and structure lease information from the text of your uploaded document. Your document text is transmitted to Anthropic's servers for processing.
Important: Anthropic does not train on API data
Data submitted through Anthropic's API (including via LeasePilot) is governed by Anthropic's API usage policy, which explicitly excludes API inputs and outputs from being used to train or improve Anthropic's models. Your lease content will never be used to train any AI model.
Anthropic acts as a data processor on our behalf and is subject to Anthropic's own privacy and security policies. We encourage you to review Anthropic's Privacy Policy.
4. Data Security
- Encryption in transit: All data transmitted between your browser and our servers is encrypted via TLS 1.3.
- Encryption at rest: All stored files and database records are encrypted at rest using AES-256 encryption via Supabase.
- Access controls: Row-level security (RLS) is enforced at the database level. No user account can access another user's lease documents, abstractions, or account data — including LeasePilot staff in normal operations.
- Payment security: Payment processing is handled entirely by Stripe, a PCI DSS Level 1 certified payment processor. LeasePilot never handles raw payment credentials.
Despite our security measures, no internet transmission or electronic storage is 100% secure. If we become aware of a security breach affecting your data, we will notify you in accordance with applicable law.
5. Data Retention
We retain your account data, uploaded lease files, and abstraction results for as long as your account remains active. If you delete your account, all associated data — including uploaded files, abstractions, and monitored dates — is permanently deleted within 30 days.
You may delete individual leases or abstractions at any time from your dashboard. Deletion of individual items is immediate and permanent.
We may retain anonymized, aggregated data (for example, average processing time metrics) that cannot be linked back to you or your documents indefinitely.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Deletion: Request that we delete your personal information. You can delete your account and all associated data directly from the Service, or contact us to request deletion.
- Correction: Request that we correct inaccurate personal information.
- Portability: Request an export of your data in a machine-readable format.
- Opt-out of sale: LeasePilot does not sell personal information. There is nothing to opt out of.
California residents have additional rights under the CCPA/CPRA. To exercise any of these rights, email us at privacy@leasepilot.com. We will respond within 45 days.
7. Third-Party Services
LeasePilot uses the following third-party services to operate:
We do not sell, rent, or share your personal information with any third party for their own marketing or advertising purposes.
8. Cookies
LeasePilot uses strictly necessary cookies to maintain your authenticated session. We do not use advertising cookies, behavioral tracking cookies, or third-party analytics cookies that would be shared with advertising networks.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by displaying a notice in the Service before the change takes effect. Continued use of the Service after a change constitutes acceptance of the updated policy.
10. Contact
For privacy-related inquiries, data deletion requests, or questions about this policy:
Email: privacy@leasepilot.com